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1. Can you tell me more about the online registration program?

The Town of Brunswick's online registration program is called WebTrac. It has been added to make registering for recreation programs more convenient for families. WebTrac allows you to:

• Browse Activity Listings
• Enroll for Most Activities
• Look up Details About Any Activity (Price, Dates, Times, Location, Availability)
• Print an Account Transaction History
• Print a Child Care Statement for Tax Purposes or Flexible Spending Plans
• Print a Family Calendar of Activities (Family Member, Time, Activity Name)
• Reprint Old Receipts
• Search for Activities by: Type, Age Range, Location, and Other Criteria

WebTrac will not allow you to:

• Cancel an Activity
• Register Children Who Do Not Meet the Specific Requirements for a Class. For Example, Minimum Age/Grade Requirements.
• Register Individuals from Other Households
• Transfer to Another Activity

Registration Prior to WebTrac Implementation

If you have registered for activities prior to the implementation of WebTrac, then you will not need to set-up a new household. We can provide you with your user identification and beginning password. However, if a family member is not listed in your current household, they will not appear in the WebTrac household and you will have to contact us to add them.

2. I’m having trouble registering online. Who do I contact for help?

Email the Parks and Recreation Department, Monday through Friday, 8 a.m. to 4:30p.m, or call 207-725-6656. Emails are answered within 24 hours during the week and on Monday if submitted during the weekend.

3. Once I’ve requested an account, how long will it take for my account to become active?

Your account will be active immediately after creating your household.

4. What should I do if I’ve forgotten or misplaced my username/password?

You can use the forgot password link. You will be asked to enter the email associated with your account. If your email matches our records, the information will be emailed to you. You may also email Parks and Recreation, Monday through Friday, 8 a.m. to 4:30 p.m, or call 207-725-6656.

5. How do I add a family member after I’ve created a household account?

You are not able to add a family member after you have already created an account. Please email the Parks and Recreation Department, Monday through Friday, 8 a.m. to 5 p.m, or call 207-725-6656.

6. Can I register for a class that has already started?

You may enroll for most activities after the start of a program if there is a space available. Online registration for many of our programs will close prior to the start of program due to the specific logistics of that program.

7. On the payment screen it says I owe more than what I registered for. How did that happen?

If you have a previous balance due to the Brunswick Parks and Recreation Department, you will have to pay the entire balance in order to complete the transaction. If you have any questions about the charges, contact the office Monday through Friday, from 8 a.m. to 4:30 p.m.

8. I tried to register online and it told me I had to contact the Recreation & Parks Department. Why did I get that message?

There could be a problem with your account, such as you owe the Brunswick Parks and Recreation Department for previous activities or the class is full and you can discuss waitlist or other options for the program, for which you are trying to register.

9. Will the online transaction be secure?

Program fees will be processed with the highest level of security. If you have any pop-up blockers installed, you will need to disable them, or make the Brunswick Parks and Recreation Online Registration a trusted site.

If you do not allow this change to your pop-up blocker settings, you will not be able to receive receipts or view all the pages properly. The Town of Brunswick has taken all of the necessary precautions to ensure that this is a secure site, similar to any other e-commerce site on the Internet.

10. Why does the billing address have to match the address on my online account?

We use the Address Verification System (AVS). This system verifies information for credit card processing security reasons.

11. Who will use my personal information?

Your information is only used to complete the transaction you requested and to analyze trends. The Town of Brunswick does not share this information with outside parties except to the extent necessary to complete your order. The Town of Brunswick does not sell information about current or former participants to any third parties, and it does not disclose it to third parties, unless necessary to process a transaction you have requested.

12. How do I get a flyer or further information on the class I am interested in or enrolled in?

Our program flyers are available for viewing and printing from the program listing pages. These flyers are also located at the Brunswick Recreation Center lobby and the lobby of the Harriet Beecher Stowe School.

13. I’m working on my taxes or flexible spending plan reimbursement. How can I get a Child Care Statement (list of activities and cost for activities my child participated in)?

It is available in WebTrac or by contacting the Town of Brunswick Parks and Recreation Department via email, Monday through Friday, 8 a.m. to 4:30 p.m. or call 207-725-6656 during the Recreation Center's operating hours.